All Reservations must be guaranteed with valid
Credit or Debit Card.
By making a reservation, you have agreed to all
of our policies, including agreeing that any and all damage to
our property that occurs during your stay, including replacement
or repair cost to damaged furnishings or fixtures, stained
sheets, towels, bedding, robes, rugs, etc, spa tubs or showers
overfilled causing water damage, will be charged to the card of
the registered guest responsible for that room or cottage. We
reserve the right to determine to what extent the items can be
repaired, dry cleaned, or if they need to be replaced. This is
One night deposit is required for regular
reservations, $25 of the deposit is a non-refundable processing
fee. Reservations made within 15 days of your stay will
be charged in full at the time of reservation. One half of total reservation charges deposit required
on all packages.
All Weddings without lodging will be charged in
full at time of reservation.
When any group or individual reserves more than 1
room or the entire house you will be charged
in full at the time of the reservation. See cancellation policy
below for more information. For all of our guests comfort and
privacy, our properties are for the use of registered guests
Pets / Children / Smoking
At the Hideaway we do not have facilities for children or pets.
ALL accommodations are smoke-free, if smoking occurs indoors
there will be a minimum cleaning charge of $250, and you will be
asked to leave with no refund.
Check In / Out
Check in starts at 3:00pm please make prior
arrangements if you will be arriving
after 7:00pm. No check in after 10pm at the
Check out is 11:00am
Holiday / Special Events
A minimum of two or three nights may be required on
weekends and during special events or holidays.
a small, privately-owned business, and due to our size,
cancellations impact us significantly. A last minute
cancellation gives us little chance of filling your room. For
this reason we uphold a strict policy. Reservations must
be cancelled 15 days prior to the date of arrival to receive a
deposit refund. If cancelled less than 15 days, no refund is possible regardless of
reason. If we can fill your vacancy, you will receive a refund
less the processing fee. We always do our best to fill the rooms. “No Shows” will be charged in full.
booking fee will apply on all wedding cancellations.
When your reservation is
for multiple rooms or the whole house there will be no refund unless all
rooms can be rented. All refunds will be less a $50 processing fee.
are responsible for reservations made, NO REFUNDS FOR EARLY
DEPARTURES OR UNUSED PACKAGE ITEMS.
Changing Your Reservation
You are welcome to make changes to your reservation 15 days or
more prior to your reservation dates. After 15 days, you are
subject to all of our cancellation policies.
Reducing the number of days of a stay is
considered the same as a cancellation and you will be subject to
the same policy as stated above. The minimum stay requirement
will still apply.
Unregistered Guests or Visitors
We do not allow unregistered
guests in guest rooms. Our first priority is the privacy and
quiet space of the registered guests staying with us, and
unannounced visitors can be disruptive. Please inquire with the
innkeeper about having your friends visit on our decks. Visitors
are not allowed in guest rooms.
Reserving The Right to Terminate Your
Your reservation is not a renter’s agreement ~ you may be asked
to leave the property or be removed from the property due to any
sort of behavior that we deem unacceptable.
Inclement Weather Policy
If you are unable to keep your reservation due to
inclement weather, you will receive a gift certificate
that is valid 60 days from the date of your original
Eureka Springs Hideaway & Border House
14 Angle Eureka Springs, Arkansas 72632
03/26/2013 10:49 AM