Reservation Policy

All Reservations must be guaranteed with valid Credit or Debit Card.

By making a reservation, you have agreed to all of our policies, including agreeing that any and all damage to our property that occurs during your stay, including replacement or repair cost to damaged furnishings or fixtures, stained sheets, towels, bedding, robes, rugs, etc, spa tubs or showers overfilled causing water damage, will be charged to the card of the registered guest responsible for that room or cottage. We reserve the right to determine to what extent the items can be repaired, dry cleaned, or if they need to be replaced. This is not negotiable.

One night deposit is required for regular reservations, $25 of the deposit is a non-refundable processing fee. Reservations made within 15 days of your stay will be charged in full at the time of reservation. One half of total reservation charges  deposit required on all packages.

All Weddings without lodging will be charged in full at time of reservation.

When any group or individual reserves more than 1 room or the entire house you will be charged in full at the time of the reservation. See cancellation policy below for more information. For all of our guests comfort and privacy, our properties are for the use of registered guests only.

Pets / Children / Smoking

At the Hideaway we do not have facilities for children or pets. ALL accommodations are smoke-free, if smoking occurs indoors there will be a minimum cleaning charge of $250, and you will be asked to leave with no refund.

Check In / Out

Check in starts at 3:00pm please make prior arrangements if you will be arriving

after 7:00pm. No check in after 10pm at the Hideaway.

Check out is 11:00am

Holiday / Special Events

A minimum of two or three nights may be required on weekends and during special events or holidays.

Cancellation Policy

We are a small, privately-owned business, and due to our size, cancellations impact us significantly.  A last minute cancellation gives us little chance of filling your room.  For this reason we uphold a strict policy.  Reservations must be cancelled 15 days prior to the date of arrival to receive a deposit refund.  If cancelled less than 15 days, no refund is possible regardless of reason.  If we can fill your vacancy, you will receive a refund less the processing fee. We always do our best to fill the rooms. “No Shows” will be charged in full. 

A $100 booking fee will apply on all wedding cancellations.

When your reservation is for multiple rooms or the whole house there will be no refund unless all rooms can be rented. All refunds will be less a $50 processing fee.

You are responsible for reservations made, NO REFUNDS FOR EARLY DEPARTURES OR UNUSED PACKAGE ITEMS.

Changing Your Reservation
You are welcome to make changes to your reservation 15 days or more prior to your reservation dates. After 15 days, you are subject to all of our cancellation policies.

Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.

Unregistered Guests or Visitors
We do not allow unregistered guests in guest rooms. Our first priority is the privacy and quiet space of the registered guests staying with us, and unannounced visitors can be disruptive. Please inquire with the innkeeper about having your friends visit on our decks. Visitors are not allowed in guest rooms.

Reserving The Right to Terminate Your Stay
Your reservation is not a renter’s agreement ~ you may be asked to leave the property or be removed from the property due to any sort of behavior that we deem unacceptable.

Inclement Weather Policy

If you are unable to keep your reservation due to inclement weather, you will receive a gift certificate  that is valid 60 days from the date of your original reservation.

Eureka Springs Hideaway & Border House

14 Angle Eureka Springs, Arkansas  72632

800-252-9582

03/26/2013 10:49 AM